395bet Privacy Policy
Your personal data belongs to you. This Privacy Policy explains exactly what information 395bet collects, why we collect it, how we protect it, and what rights you hold over it as a player in Bangladesh.
This Privacy Policy ("Policy") describes how 395bet ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information provided by users ("Player", "you", "your") when accessing or using the 395bet platform at 395bet.ws.
By registering an account on 395bet, depositing funds, or otherwise engaging with any service offered on the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms an integral part of the 395bet Terms & Conditions and should be read in conjunction with that document.
395bet is committed to handling your data responsibly, transparently, and securely. We do not sell personal data to third parties. We collect only what is necessary to deliver, maintain, and improve our services to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.
Our Privacy Principles
Six core principles guide every data decision made at 395bet. These are not aspirational statements — they are operational requirements applied to every system and process that handles player data.
We collect personal data only for specific, explicit, and legitimate purposes. Data collected for account verification is not repurposed for marketing without your separate consent. Data collected for fraud prevention is not used for player profiling.
We request only the minimum data required for each purpose. For example, identity verification requires your name, date of birth, and a government-issued ID — nothing beyond what is strictly necessary to confirm eligibility and prevent fraud.
All data transmitted between your device and the 395bet platform is encrypted via SSL/TLS. Sensitive data stored on our servers is access-controlled and subject to regular security audits. No raw payment credentials (bKash PIN, Nagad PIN, card numbers) are stored on 395bet infrastructure.
This Policy is written in plain language so that players can understand exactly what happens to their data. We update this Policy whenever our data practices change and notify registered players via the email address on their account.
You have the right to access, correct, or request deletion of your personal data. You may also object to certain types of data processing. These rights are described in full in the "Your Rights" section of this Policy below.
We do not store your data indefinitely. Retention periods are set based on regulatory obligations, fraud prevention requirements, and the legitimate operational needs of the Platform. Data no longer required is securely deleted or anonymised.
1. Data We Collect
The categories of personal data 395bet collects depend on how you interact with the Platform. The following table outlines the data types, their source, and the primary purpose for which each category is collected.
2. How We Use Your Data
395bet processes personal data only for purposes that are necessary, proportionate, and disclosed to you in advance. The lawful bases on which we rely for each processing activity are set out below.
We use your registration and identity data to create and maintain your account, verify your eligibility, process deposits and withdrawals, and deliver the gaming services you have requested. This processing is necessary for the performance of our contract with you.
Under our responsible gaming obligations, we are required to confirm that all players are aged 21 or above before permitting real-money wagering. KYC documents are processed solely for this purpose and for the prevention of identity fraud. Verified documents are retained for the period required under our anti-fraud obligations.
Device data, IP addresses, login patterns, and transaction histories are analysed by our security systems to detect and prevent fraud, money laundering, multi-accounting, and other prohibited conduct. This processing is carried out on the basis of our legitimate interest in protecting the integrity of the Platform and the security of all players.
Communication records are used to investigate and resolve disputes, respond to support enquiries, and improve the quality of our customer service. Support interactions are retained for a period of 36 months from the date of the conversation.
With your consent, we may use your contact information (email address and mobile number) to send you personalised promotional offers, bonus notifications, and information about new games or features on 395bet. You may withdraw this consent at any time by updating your communication preferences in account settings or by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Aggregated and anonymised usage data is analysed to understand how players interact with the Platform, identify performance issues, and guide product development decisions. This analysis does not involve personally identifiable information and cannot be used to identify individual players.
3. Data Sharing and Disclosure
395bet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process deposits and withdrawals, we share relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and partnered banking institutions. These providers receive only the data required to execute the specific transaction. They are contractually bound to handle this data securely and not to use it for any other purpose.
When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe, a player session token and minimum required account reference data are passed to the relevant provider's gaming server to initiate the game session. These providers do not receive your full registration profile, payment details, or KYC documents.
We may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where we are legally required to do so, or where such disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud and money laundering. We will, where lawfully permitted, notify you of any such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of the 395bet business, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via their registered email address prior to any such transfer, and the acquiring entity will be required to honour this Privacy Policy or provide comparable protections.
We do not share: Your KYC documents, bKash or Nagad wallet numbers, responsible gaming settings, or account passwords with any third party except where strictly required for payment processing, legal compliance, or fraud prevention as described above.
4. Cookies and Tracking Technologies
395bet uses cookies and similar technologies on the platform to support core functionality and improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website.
Required for the Platform to function. These include session authentication cookies that keep you logged in during a visit, security tokens that protect against cross-site request forgery, and cookies that remember your language and display preferences. These cannot be disabled without breaking core platform functionality.
Used to collect aggregated, anonymised information about how players use the Platform — such as which pages are visited most frequently, how long sessions last, and where players encounter errors. This data informs platform improvements. Analytics cookies do not identify individual users by name.
Store your display preferences, game lobby filter settings, and notification choices so that these are remembered across sessions. These cookies are functional and enhance your experience but are not strictly essential to platform operation.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain platform features. 395bet does not use third-party advertising or tracking cookies that follow players across external websites.
5. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or justified by legitimate operational needs. The following retention schedule applies to the main categories of player data held by 395bet.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (which can no longer be linked to an individual) may be retained indefinitely for statistical and research purposes.
6. Your Privacy Rights
As a 395bet player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us in writing at [email protected] from the email address registered to your account. We will respond within 14 business days.
7. Data Security
395bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
SSL/TLS Encryption: All data in transit between your device and 395bet servers is encrypted using industry-standard SSL/TLS protocols.
Access Controls: Personal data is accessible only to 395bet staff who require it for their specific role. Access is logged and monitored.
Password Hashing: Account passwords are stored as one-way cryptographic hashes. 395bet staff cannot retrieve your password in plain text.
Intrusion Detection: Our infrastructure employs automated intrusion detection and anomaly alerting to identify and respond to suspicious activity in real time.
Regular Audits: Internal and third-party security audits are conducted periodically to assess and strengthen the Platform's data protection posture.
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, 395bet will notify affected players without undue delay via the email address associated with their account, and will take all reasonable steps to contain and remediate the breach.
8. Changes to This Policy
395bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes, we will post the revised Policy on this page with an updated "Last Updated" date and will notify registered players via the email address on their account at least 7 days before the changes take effect.
Minor clarifications or corrections that do not materially affect your rights or how your data is used may be made without prior notification. We encourage you to review this Policy periodically. Your continued use of 395bet following any update constitutes acceptance of the revised Policy.
Now that you know how 395bet protects your data, explore what the Platform has to offer — from BPL cricket betting to live casino tables and slot games. Questions before you start? Our FAQ page has the answers.
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