395bet Frequently Asked Questions

The minimum age to open a 395bet account and place real-money wagers is 21 years old. This applies to all players in Bangladesh without exception. 395bet verifies age during registration and reserves the right to request government-issued photo identification — such as a National ID card, passport, or driving licence — at any point. Accounts found to belong to underage players are permanently closed and all funds held pending review.

395bet may ask you to complete KYC verification before processing your first withdrawal or if our security systems flag unusual activity. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence for identity verification. For address verification, a recent utility bill, bank statement, or official government letter showing your name and current address is acceptable. Upload clear, legible photos or scans through your account dashboard and our team typically reviews submissions within 24 hours.

No. 395bet strictly permits one account per player, per household, and per device. Operating multiple accounts — including using a second account after a self-exclusion — is a violation of our Terms & Conditions and will result in all accounts being permanently suspended and any winnings voided. If you have forgotten your login details, use the password reset function on the login page or contact [email protected] to recover your existing account rather than creating a new one.

On the 395bet Login page, click "Forgot Password" and enter the email address or mobile number registered to your account. 395bet will send a password reset link to your email or a one-time verification code to your mobile number. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact [email protected] with your account details and our team will verify your identity and assist with recovery.

To permanently close your 395bet account, go to Account Settings and select the account closure option, or send a written request to [email protected] from your registered email address. Before closure is processed, any remaining balance will be withdrawn to your registered payment method. Closures linked to responsible gaming concerns — such as problem gambling — are handled as a priority and take effect within one hour of the request. Permanent closures cannot be reversed.

To deposit via bKash on 395bet, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction on your bKash app or by dialling *247#, and the funds will appear in your 395bet wallet within two minutes. Make sure you are sending from your own registered bKash number, as payments from third-party numbers are not accepted and may be returned after a security review.

Nagad deposits on 395bet are processed instantly in most cases and should reflect in your account balance within one to two minutes of completing the transaction. During periods of high traffic — such as BPL match days or major IPL fixtures — processing can occasionally take up to five minutes. If your Nagad deposit has not appeared after ten minutes, check your Nagad transaction history to confirm the payment was sent successfully, then contact [email protected] with the transaction reference number.

The minimum deposit on 395bet is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit enforced by the platform for standard transactions, though your mobile banking provider may impose its own daily transfer caps. If you plan to deposit a large amount, check your bKash or Nagad daily limit beforehand to avoid a failed transaction mid-process.

The minimum withdrawal amount on 395bet is ৳500. Withdrawals below this threshold are not processed. To request a withdrawal, visit the Cashier section, select your preferred withdrawal method — bKash, Nagad, Rocket, or bank transfer to Dutch-Bangla, BRAC, City Bank, or other supported Bangladeshi banks — enter the amount, and confirm. Ensure your withdrawal method matches the one used for your most recent deposit, as 395bet applies same-method withdrawal policies for security purposes.

Most 395bet withdrawals to bKash and Nagad are processed within 30 minutes to two hours after the request is approved. Bank transfers to Bangladeshi banks such as Sonali Bank, Islami Bank, BRAC Bank, or Dutch-Bangla Bank typically take one to three business days depending on the receiving bank's processing schedule. Withdrawals submitted on Friday evenings or during public holidays may take slightly longer. Your first withdrawal may require KYC document verification before it is released.

395bet does not charge its own fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction fees on your end, and these are outside 395bet's control. For bank transfers, some Bangladeshi banks charge a small outward remittance or transfer fee. Always check your payment provider's current fee schedule. The amount credited to your 395bet wallet on deposit and the amount sent to your bank on withdrawal reflect the actual transferred sum.

Yes — cricket is 395bet's most popular betting category and covers the full range of matches Bangladeshi fans follow most closely. This includes every Bangladesh Premier League fixture, all Bangladesh Tigers international matches (Tests, ODIs, and T20Is), the IPL, ICC T20 World Cup, ICC Cricket World Cup, and other major bilateral series. You can bet pre-match or in-play with live odds updated ball by ball. Markets include match winner, top batsman, total runs, fall of next wicket, and many more.

395bet offers over 500 slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular choices include Gates of Olympus, Sweet Bonanza, Starburst, and a wide range of jackpot slots. All slots on 395bet are certified for fair play and use a verified Random Number Generator (RNG). You can browse and filter games by studio, theme, volatility, and RTP directly from the Slots section of the site.

RTP stands for Return to Player and is expressed as a percentage — for example, a slot with 96% RTP will, on average over a very large number of spins, return ৳96 for every ৳100 wagered. A higher RTP means lower house edge over time, but it does not guarantee winnings in any individual session since slots use RNG and every spin is independent. On 395bet, you can find each game's RTP in the game information panel before you start playing. Most 395bet slots have RTPs between 94% and 97%.

Yes. 395bet Casino features a full live dealer section powered by Evolution Gaming and Ezugi, two of the world's most respected live casino providers. Games include Live Baccarat, Live Roulette, Live Blackjack, Lightning Dice, Andar Bahar, Teen Patti, and several game-show style titles. Tables are staffed by professional dealers and streamed in high definition around the clock. You can chat with the dealer and other players during the game, making it the closest experience to a physical casino without leaving Dhaka or Chittagong.

Yes — 395bet is a fully mobile-optimised platform and works on any modern Android or iOS smartphone without requiring a separate app download. Open your phone's browser, navigate to the 395bet website, and the layout automatically adapts to your screen size. All game categories — cricket betting, slots, live casino, and crash games — are fully playable on mobile. For the best experience, use a stable Wi-Fi or 4G connection, particularly for live casino games that stream in real time.

395bet offers a welcome bonus to all newly registered players on their first qualifying deposit. The bonus is credited to your account automatically once the minimum deposit threshold is met. The exact bonus percentage and maximum bonus amount are displayed on the current promotions page and may vary seasonally — for example, 395bet often runs enhanced welcome offers during BPL season, Eid, and Pohela Boishakh. Always read the full bonus terms before depositing to understand the wagering requirement and eligible games.

A wagering requirement — sometimes called a playthrough requirement — is the number of times you must bet your bonus amount before the resulting winnings can be withdrawn as real cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable funds. On 395bet, wagering requirements vary by promotion. Bets on cricket markets and most slots typically contribute 100% toward the requirement, while certain live casino games may contribute less.

Yes — 395bet runs regular free spins promotions on selected slot titles, typically tied to new game launches from Pragmatic Play or NetEnt, or as part of seasonal campaigns during major sporting events. Free spins are credited to your account automatically when you qualify and are valid for a limited time — usually 48 to 72 hours from the moment they are issued. Winnings from free spins are credited as bonus funds and are subject to the wagering requirement stated in the specific promotion's terms.

Yes. 395bet operates a loyalty rewards programme where players accumulate points based on the real-money wagers they place across all game categories. Points can be redeemed for bonus funds, free spins, or other rewards available in the loyalty shop. High-volume players are invited to join the VIP tier, which offers benefits such as a dedicated account manager, faster withdrawal processing, higher deposit and withdrawal limits, personalised bonuses, and priority customer support. Contact [email protected] to enquire about VIP eligibility.

Bonuses on 395bet are removed from an account when the bonus expires before the wagering requirement is completed, when a withdrawal is requested while an active bonus is still in progress (requesting a cashout typically forfeits the unredeemed bonus), or when a terms violation is detected — such as using bonus funds on games that are excluded from wagering contributions. If you believe a bonus was removed in error, contact [email protected] within 48 hours with your account details and our team will review the transaction log.

395bet is a safe and reliable platform that uses 256-bit SSL encryption on all connections to protect your personal data and financial transactions. All games offered through the 395bet Casino are sourced from internationally certified studios — including Pragmatic Play, Evolution Gaming, and NetEnt — that use independently audited Random Number Generators. 395bet is committed to fair play standards and transparent terms. Player funds are held separately from operational funds to ensure your balance is protected.

Online gambling regulation in Bangladesh is a complex and evolving area. 395bet operates as an online platform accessible to adult players in Bangladesh and takes its player protection obligations seriously. We recommend that all players review the laws applicable to their own location and make their own informed decision about participation. 395bet does not make specific claims about licensing from Bangladeshi government bodies but maintains fair play, SSL security, and responsible gaming standards as non-negotiable commitments to all players.

You can set daily, weekly, or monthly deposit limits from the Responsible Gaming section inside your 395bet account settings. Log in, navigate to Account Settings, select Responsible Gaming, and choose Deposit Limits. Enter the maximum amount you want to be able to deposit within your chosen time period and confirm. Reductions to your limit take effect immediately. Increases require a 24-hour cooling-off period before they become active — this delay is a deliberate player protection measure, not a technical delay.

395bet offers self-exclusion periods of one week, one month, three months, six months, one year, or permanent account closure. During self-exclusion, your account is locked, all promotional communications are stopped, and login attempts are blocked. To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your period, and confirm. If you cannot access your account, email [email protected] with the subject line "Self-Exclusion Request" and we will apply the restriction within one hour. Exclusion periods cannot be shortened once confirmed.

395bet customer support is available 24 hours a day, seven days a week including all Bangladesh public holidays. The primary contact channel is live chat, accessible directly from the 395bet website after logging in. For non-urgent enquiries, account issues, and responsible gaming requests, you can also email [email protected]. For responsible gaming matters — such as self-exclusion, deposit limit changes, or concern about your gambling behaviour — please mark your email subject line accordingly for priority handling. Our team typically responds to emails within one hour.